Some
people are ‘choosy’
Kathleen
and her husband had a large shed right across the bottom of their garden. In it we stored, free of charge, our spare
wheelchairs and commodes and other sundry assets which, from time to time, were
given to us by folk who no longer had any use for them.
Consequently,
when Kathleen asked to be allowed to accompany us on holiday less than a
fortnight prior to our departure, we could not be ungracious enough to reject
her. The stipulations were not simple. She wanted a room to herself, with a lavatory
and bathroom. Not too far to walk and
Bovril for every meal instead of tea.
The requests came thick and fast.
We
juggled the occupants already allocated to their chalets, in an effort to
comply with as many of the specifications as possible. In the end, Kathleen agreed to accept a
little single room immediately opposite a bath block and we promised that, if
it were at all possible, we would ensure that it did not rain in the middle of
the night should she want to cross the footpath to the loo.
There
was a little tantrum on the coach.
Kathleen could not possibly make her way down the coach to a seat; her
legs were bad and she was not a very good traveller. Eventually, as the last coach pulled in, we
commandeered a front seat for her and transferred another passenger to the
coach in which she should have travelled.
After that Kathleen was all sunshine and good humoured for the rest of
the journey.
Our
spirits rose. Now that the arrangements
appeared to be satisfactory, we assumed that nothing much could go awry.
Thing
began to go wrong almost as soon as we arrived.
Someone was sent to ensure that the little room was ready; the bed was
made and everything clean and tidy before Kathleen was escorted to it. The helper returned with a worried
frown. The room was not as it appeared
on the plan. It was, apparently, a small
child’s room, just an annexe off the main adjoining chalet, with a communicating
door. The bed was a small single one and
the space left between the articles of furniture barely enough to turn
round. Something had to be done
quickly. We scooted round to investigate
the position.
It was a
matter of seconds to turn the key in the communicating door and another
half-minute to move the small wardrobe to cover it. This made the little room distinctly more
possible. There was now quite a sizable
space at the end of the bed and gave the impression of roominess. We glanced around as we shut the door and
hoped optimistically for the best. The
toilet block, on the plan just across a narrow footpath was, in reality, the
other side of a road designed to allow two cars to pass one another. However, there was nothing we could do to
rectify that so we resigned ourselves to hope for some unexpected
tolerance. As a final precaution,
Kathleen was asked once again if she would like to accept a bed in one of the
luxury rooms – “on my own?” demanded Kathleen – and since this could not be
arranged, she doggedly refused to accept the offer.
She was
shown to her chalet by the least sensitive of our helpers. Apparently the shortcomings of the
accommodation were recognised as soon as the door was opened but her escort refused
to be intimidated. She bounced into the
room, pulled down the bedclothes to show beautiful clean sheets; opened the
drawers of the chest and the doors of the wardrobe. She placed Kathleen’s case on the chair and
prepared to unpack it. Kathleen became
militant. Shambling into the room, she
pushed aside her cheerful helper. “I’ll
unpack it myself”, she announced and was left to do it without further comment.
Kathleen
retired early that night. She was not
entertained by the entertainers, charmed by the singers, tempted by the
licensed bar or interested in the excited chatter of her companions. She was determined to be ‘put out’. Just as dusk obscured the trees on the
skyline through the big windows, she heaved herself from her seat and made for
the door. A watching student followed
her and, taking her arm, assisted her to climb the three steps to the
foyer. She was beguiled by a torrent of
pleasantries to her chalet door. She was
show into her room, her key was left on the chest of drawers, her light was
switched on, the bed was inspected to ensure that it was ready for her and with
a bright “goodnight”, the young helper closed the door
gently. All this time Kathleen remained
morose and silent.
Without
that sullen face glaring at us each time we looked around the big ballroom, we
were able to relax among our jubilant throng.
Soon after
The next
morning we looked for a lessening of the gloom but to our consternation, the
black cloud was there, if anything intensified.
Surely, we thought, a good night’s sleep should have dispelled some of
the discontent but Kathleen sat stolid and grim between two companions. She rattled her spoon significantly in her
saucer and guiltily I recalled what I had promised her. I reached her chair within seconds and,
taking the cup from her, took it to the serving table. With a cup full of boiling water, I mixed her
meat extract for her, collecting a breakfast for her at the same time. Neither of us spoke. Kathleen did not acknowledge the service in
any way and I dare not comment in case I should precipitate a rumpus in the
crowded dining-room.
Towards
the end of the meal the storm broke.
Someone must have made the usual polite conversational query about
whether she had had a good night.
Kathleen’s voice was raised, shrill and penetrating. “Filthy, dirty room”, she shrieked. “I’m going to phone my husband directly after
breakfast and get him to come and fetch me home”. The tirade continued but after the first astonished minute,
everyone lost interest and withdrew their attention. Kathleen’s shrill protestations subsided and
she resumed the silent antagonism.
Quickly
we followed her to the small chalet and peered inside. Everything seemed as it had been the evening
before. The tiled floor was clean and
the bedside mat unsullied. The furniture, white and spotless. We looked at Kathleen astonished. She pushed past us and pointed to the middle
of the open bed. “Feel that”, she
commanded and, gingerly, we ran a searching palm over the smooth sheet. Dismayed, we recognised a distinctly damp
patch. Flinging back the bottom sheet
and the blanket underneath, we gazed in horror at a dark stain on the mattress
just at about the level of Kathleen’s waist.
Furious
at the discovery, we initiated frantic activity. Our helpers scuttled off to their respective
areas of responsibility with instructions to scrutinise every bed. All the bed clothes were to be pulled down
and every mattress felt
and inspected both sides. A full report with numbers of chalets and
locality of beds would be required – quickly.
Two of us went off to interview the manager. In our anger, we flayed him with a torrent of
indignation. All our frustration, our
disgust, our misery was poured over him in a flood of hot criticism. His apology, when he could squeeze in a word,
was abject and pathetic. The beds were
made up by casual labour, he explained, mostly by students at home for the
holidays, and glad of half-a-day’s work each week. Strict instructions… but we were not interest in his
troubles. We were weary of having to
wallow in our own. The manager was
recovering his composure. He would have
all the beds inspected right away, he promised.
Grimly he had his reply; he need not bother. We were doing it ourselves. He would get a list of beds which needed
their mattresses changed within an hour.
There
was just nothing else to report. The
only bed in the whole Camp which had been missed for proper attention was that
allocated to Kathleen.
A fresh
new mattress was produced and Kathleen’s bed remade with all clean
bedclothes. Kathleen refused to be
placated. As a last resort, an appeal
was made to another member of staff who had, till then, not been involved in
any of these unhappy incidents. We still
had spare beds, some of them in the newest and smartest of the chalets, but all
of then in twin-bedded rooms. Would it
be possible with a completely fresh approach, a fresh personality to persuade
Kathleen to accept a compromise? It was
worth a try. Half-an-hour later, the
appointed diplomat was seen with Kathleen in tow and a packed case, making her
way to the new chalets. I gave a little
cry of excitement and began to hurry towards them I was waved back with a frantic
gesture of a disengaged hand and watched in delight as the two entered the door
and shut it behind them. Twenty minutes
later, watching from a vantage point, I saw my diplomat leave the chalet, a
smug smile on her face. She approached
me and linking her arm in mine, led me out of sight of the curtained
window. “Is she O.K?”,
I enquired, anxiously. She was,
apparently. But at the
cost of complete annihilation of our reputation for satisfaction. “I had to pretend that it was my idea”,
confessed my companion, “and that you had to be bullied into letting her
move”. I opened my mouth. The libel was too blatant to tolerate. “ I know, I know, I
heard you trying to persuade her to move, but the only way I could get her to
accept it was to pretend I hadn’t.
The rest
of the week passed uneasily. For months
after our return I had reports of my inefficiency, my ingratitude, my
unkindness and callousness, repeated to me.
We returned all Kathleen’s holiday money; we gave her an expensive peace
offering but the unjustified criticism continued unabated until all available
listeners were heartily sick of hearing it.
Now,
years afterwards, the only feasible explanation seems to be a bout of acute
homesickness which had to be disguised by some logical reason for
unhappiness. It is seldom we get any
criticism, too little most of the time, but when it does occur, there is nothing
reasonable about it. Like the
Government, we have to accept the transgressions of everyone.